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Mrs Cruise & Dee

Mrs Cruise & Dee

Age : 43
Join date : 2010-08-15
Location : dreamland !
Posts : 5016

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lisa ? _
PostSubject: lisa ?   lisa ? EmptyWed Jul 06, 2011 11:59 pm

am i right in thinking you are with them ?
or anyone else reading this i guess Smile

how do you find them ?
i have just had a salesman at door , being in upper scotland leaves our net pretty shit apparently all net servers run off the same system ?
anyways talk talk have apparently created their own i dont know what to call it and means better speeds
currently i pay bt around £22 a month a aol £11 a month , talk talk have offered me both for £19.10 a month ,throwing in a new router to work with the new super speed
me being me who does not like or cannot say no to salesmen has agreed , i have a 14 day cooling off period then a months trial that i can cancel anytime within that period then my first bill ( in about 6 weeks )would be £42.60 ( including connection fee ) next 2 bills after would be £12.60 then £19.10 for remainder of year
i like the idea of it being cheaper than what i pay now obviously but not so sure on the whole talk talk thing ?i have only ever been a bt customer
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Lisa
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Lisa

Age : 44
Join date : 2010-08-15
Location : Shropshire
Posts : 8964

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My Name: Lisa
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Number of Children: 1

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lisa ? _
PostSubject: Re: lisa ?   lisa ? EmptyThu Jul 07, 2011 12:17 am

the service as in getting it on etc was spot on for me, the router turned up, my broadband went on, I pay £19 a month and bobs ya father!

Their customer service on the phone & email is SH!TE, shockingly bad...BUT they have a customer service forum...no joke I had my noisy line fixed in a day..the forum staff rang and could hear the noise at about 3pm and they got a BT engineer out to me at 5.30 or summert Shocked

So if you do have a problem just use the support forum!!!
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jessicar1990

jessicar1990

Age : 34
Join date : 2010-08-17
Location : Essex
Posts : 429

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My Name: Jessica
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Number of Children: 1

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lisa ? _
PostSubject: Re: lisa ?   lisa ? EmptyThu Jul 28, 2011 5:13 am

Just to add... I have just had talktalk set up and its brill! all happened exactly as they said! before it went live i noticed a better deal online so rang them up and basically said if i didn't get that deal i'd cancel and re order and them bloke said thats fine and actually gave me a BETTER deal than was online, and free connection! Its yet to be said if it'l actually happen that easy but im a happy customer so far.



Be warned though, that the door to door sales people often chat a load of BS!!! we had them call about a year ago and he was well dodgey and thats why i was apprehensive this time... but all good!!!
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