F ' I N G F U M I N G

Subject: F ' I N G F U M I N G Tue Oct 04, 2011 6:45 am

E L C!!

So they reordered my stuff last week to arrive TUESDAY, so I thought oh good I can go to the post office on Monday, which I need to do as have so much sewing stuff to post

Get a text this morning to say delivery will be today ..anytime before 9PM FFS!

Hmmmmm its now 10 minutes to 9 and NO SIGN

ANOTHER WASTED DAY. Tomorrow they are going to get a roasting from me, this is shite!

Join date : 2010-08-23 Posts : 8143

what total knobheads....

you should wait til you get it, sign the wrong name/signature and claim you never saw the parcel Smile

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 6:54 am

OMG the frikking twangcunts (as OH would say).

I think you should be getting some sort of compensation for your experience - some vouchers at the very least, or a discount on your current order, AND if you aren't having it for the size of your order then the delivery should be free.

Perhaps you should mention this network of mums you've been badmouthing them to already!

Threaten to cancel the order - say you've seen exactly the same thing elsewhere at a lower price since, only you'd gone with ELC cos the delivery was avaiable, only now you've had enough and you thing you'd rather go collect the things yourself from the other retailers you've seen.....

I always find a good way to start is to say to whoever answers the phone "I have a lot of shouting to do so if you could get me the most senoir person in your office it will save me from having to shout at you first"

Go give them some proper sh*te girl! F ' I N G F U M I N G 173830

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:03 am

That's bang out of order, I'd say it all on phone then send email and a letter to managing director too.

Compensation should be in triple figures for this huge mess and I'd say you also ate not paying for the goods that you ordered either

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:18 am

Did the charity shop not return them? Am I on the same page.. This is the delivery the driver lost right?!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:23 am

Lol EmV - yes I feel like I have LOTS of shouting to do - Im fed up of wasted days, cant even pop to the park, cos I know if I miss the delivery I will have all this hassle again!

EmC - NO! He was sposed to collect it Thursday...then Friday...but didnt, so I rang and moaned so they said easier to reorder for delivery Tuesday- to which I agreed cos I wanted to be able to do stuff today!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:29 am

Fecking Knobbers!!!!!! Truely shitty customer services. I wont be ordering from them, ever!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:35 am

They obviously don't have much 'say' over the courier if the courier gets away with crap like this - you'd think a company like ELC would have enough clout to make sure their courier does a good job!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:50 am

mine came on Friday but nooone was home. Re-arranged delivery for today and OH stayed in all day with Arwyn waiting on it. He checked the tracker and it said I hadn't rearranged the delivery... scratch

so he has to stay in again tomorrow!

HDNL, or "Yodel", are SH!TE!!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:55 am

Glad I don't work for ELC customer service! Unleash your wrath Lise!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 7:59 am

pixel wrote:: mine came on Friday but nooone was home. Re-arranged delivery for today and OH stayed in all day with Arwyn waiting on it. He checked the tracker and it said I hadn't rearranged the delivery... so he has to stay in again tomorrow!

HDNL, or "Yodel", are SH!TE!!

Yup Yodel...SHITE!

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 8:17 am

I know someone who works for one of the big firms and they could loose million pound contracts with companies for issues like this.

Just to say the person doesn't work for any companies mentioned

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 11:12 pm

has it turned up today yet?

Subject: Re: F ' I N G F U M I N G Tue Oct 04, 2011 11:17 pm

Not yet! Sent a complaint email last night.. if it doesn't come today Im gunna go crazy on the phone too!

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 12:55 am

'''Thank you for your recent email.

Please accept our sincere apologies for the delay on your replacement parcel.

I've tracked and your parcel today and they have requested for more additional delivery details.

I've emailed them with the information of your full address including your telephone number for them to contact you direct if they are having difficulties in trying to find you.

Your parcel should be delivered tomorrow at the latest, if not please don't hesitate to contact us to chase with the courier.

Sorry for any inconvenience caused on this occasion.''

WTF - they cant find my house so have been given my full address...erm what the hell did they have if it wasn't my full address..Ive lived here 3 years and not had this problem?? And my telephone number...again this is given to ELC when you order!

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 1:03 am

WTf?? tomorrow at the latest?! is that the best they can do. Ridiculous. I'd kick up more of a fuss

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 1:13 am

What is going on with courier companies!!!!!??

I am waiting on the new cot bed to be delivered and their 'tracking' info says that it never arrived at the depost (hmmm) so I rang them (twice) and was told that it was on the van and will be here today (hmmmm). We will see! x

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 1:17 am

i HATE waitingin for parcels, so annoying! Hope you both get them!! x

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 4:11 am

They said its a priority delivery for Tomorrow - that would eb the 6th day Ive been told it will arrive!

I can't stay at home tomorrow as I have a million things to do - so I've told them 5 days of the courier not delivering when they said they would is not good enough and I want to cancel and have my money back

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 5:04 am

Mine didnt arrive either! Evil or Very Mad

After much ranting at the delivery company and the shop, it turns out it wasnt ever dispatched from the shop. They have refunded my money and 'apparently' its coming tomorrow.

They even asked me if I could collect it from the depot - er, its a heavy cot bed and im pregnant - morons!!

I hope yours arrives tomorow Lisa and you also get a decent voucher/refund.

x

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 5:15 am

Nope they wouldnt offer a bloody thing, so I said feck off and give me my money back...to which they replied the money will be back in your account in 7 days...a week to give me my money back?!

AWFUL SERVICE

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 5:27 am

They are all like that now. I ordered something from Tesco which then turned out to be out of stock... they took the money and it took a week to come back to me! Surely they shouldnt even charge for it when its not in stock. So many companies are morons now and they just dont have good customer service.

I wont hold my breath on the cot coming tomorrow either x

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 6:04 am

Thats the reason I cancelled, I dont reckon it would have turned up anyway so Id just be waiting around again! I have tons of things to post that people are waiting for and Ive not been able to go since last week!

Subject: Re: F ' I N G F U M I N G Wed Oct 05, 2011 9:35 pm

How annoying. Its there job to find you some company are shit.xx