| Grrr!! *Updated again lol!* | |
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GuestGuest
| Subject: Grrr!! *Updated again lol!* Mon Apr 04, 2011 2:04 am | |
| I ordered MIL some lovely flowers from Next and they were meant to be delivered yesterday....well they didnt come I rang Next this morn and they said they had been delivered but left in a a secure location at the front of the house So MIL checked, nothing, no note either. So have just rang them back, they have to get in touch with the courier and ring me back....Grr how annoying!!
Last edited by Terri on Mon Apr 04, 2011 11:19 pm; edited 2 times in total |
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LisaAdmin
Age : 44 Join date : 2010-08-15 Location : Shropshire Posts : 8964
About Me! My Name: Lisa Status: Mummy Number of Children: 1
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 2:35 am | |
| Thats really bad when they say that!
Happened to me once and they said 'secure location' so asked for specifics and they said in the garage. Well I was living on the farm at the time and I didn't have a garage, and my parents garage was always locked! Anyway my dad found the parcel (an expensive item inside) on the end of our drive way which is really long, cant see the farm from the end, and it was just tucked next to the bridge, could even have rolled in the river! SO maybe get your MIL to check everywhere! |
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mariheartselijah
Join date : 2010-08-23 Posts : 8143
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 2:35 am | |
| argh! i bet someone has nicked them, or they are well hidden. i hate when couriers do that!!! |
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mariheartselijah
Join date : 2010-08-23 Posts : 8143
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 3:19 am | |
| pffff if that had been me lisa i would have just said well it didn't turn up and we haven't signed for it and claimed another thing from the courier. |
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Mrs Cruise & Dee
Age : 43 Join date : 2010-08-15 Location : dreamland ! Posts : 5016
About Me! My Name: Status: Mummy Number of Children: 3
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 3:38 am | |
| grrrrr ! ,,,, we had a parcel left in our bbq before with no note whatsoever , luckily it was summer and we used the bbq every weekend ! |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 3:40 am | |
| She has checked everywhere, their house is in the middle of no where so highly unlikely its been nicked. Rang them for a third time, this time very angry and demanded to speak to a supervisor, she said it had been left in the porch? Um well unless the courier had a key i doubt it She said she would refund me and i said it wernt good enough, i feel bad for letting my MIL down and has also ruined my 'first' mothers day and how was i meant to get flowers for Brighton to Yorkshire for today!? |
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SuziandGracie
Age : 40 Join date : 2010-08-22 Location : Aldershot, Hants Posts : 1920
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 3:42 am | |
| Litlewoods havnt even dispatched ours yet!!! |
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XxCHARnNOAHxX
Age : 36 Join date : 2011-03-25 Location : West-Midlands Posts : 2447
About Me! My Name: Charmaine Status: Mummy Number of Children: 1
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 3:54 am | |
| Thats terrible unreliable these companys are. Glad u got the refund tho.
Char |
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Mrs Cruise & Dee
Age : 43 Join date : 2010-08-15 Location : dreamland ! Posts : 5016
About Me! My Name: Status: Mummy Number of Children: 3
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 4:22 am | |
| was just speaking to my friend , she had next flowers sent to her mum and half of them are all wilted ,, she said for the price she paid she has been heavily ripped off x |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 5:25 am | |
| Well im fuming now they still havnt rung back Im demanding vouchers as a sorry |
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Laura
Age : 44 Join date : 2010-08-16 Location : Northampton Posts : 6084
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 6:09 am | |
| I had some next flowers delivered a few years ago and they were naff - I wouldnt order from them again x |
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MrsDebs
Age : 43 Join date : 2010-08-18 Location : Stockport Posts : 2645
About Me! My Name: Debs Status: Mummy Number of Children: 2
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 6:14 am | |
| There are many many reasons why I despise next and all they stand for and this is just another one to add to my long list! They are one of the most unprofessional and badly managed companies I have ever had the displeasure to work for! Gah!
Give them hell hun!
xx |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 6:19 am | |
| Well rang them for the 4th time, i am fuming! Their customer service was terrible! I asked to speak to a manager and he said 'How come?' Had to repeat myself 5 times grrr. Any who got the manager writing a letter of apology and sending a voucher to Mil and refunding me. I said its still not good enough, ive wasted my whole day chasing them, running up my phone bill! I asked for all their names and im writing an email now! |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 7:21 pm | |
| Umm ok...someone turned up this morning at Mils house with the flowers They had been delivered to his house but he had been away all weekend , mils house is called The Grange and his house is called Grange Farm! So err, im not going to ring Next and tell them though |
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CarlaAndCallum
Age : 37 Join date : 2010-08-17 Location : Essex Posts : 4673
About Me! My Name: Carla Status: Mummy Number of Children: 1
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 8:20 pm | |
| I wouldnt ring them back they wont know x |
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Jade
Age : 40 Join date : 2010-09-07 Location : Cyprus Posts : 3594
About Me! My Name: Jade Status: Pregnant Number of Children: 1
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 8:23 pm | |
| no it's their own bloody fault for delivering it to the wrong flippin place. Stupid eeeejots! Did you MIL like them even though they were a day late? nice of the man who's house they got sent to to deliver them though Next should pay him! |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 8:51 pm | |
| Yes she like them Stupid Next |
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*ShevAndLissieLou*
Age : 36 Join date : 2010-08-31 Location : North Yorkshire Posts : 1771
About Me! My Name: Status: Mummy Number of Children: 1
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 8:58 pm | |
| I wouldn't ring them back either lol xx |
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mariheartselijah
Join date : 2010-08-23 Posts : 8143
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 9:44 pm | |
| i wouldnt ring them |
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MrsDebs
Age : 43 Join date : 2010-08-18 Location : Stockport Posts : 2645
About Me! My Name: Debs Status: Mummy Number of Children: 2
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 10:03 pm | |
| See even with my deep rooted hatred for next I think I would be the type of weirdo odd ball that would ring them out of guilt that the delivery man would get in trouble Thats just me though hun - I wish I could be a bit harder. I'm the type of person that always owns up if i get too much change or would hand in a fiver if I found it on the floor in ASDA - pathetic! I know xx |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 10:09 pm | |
| Aw Debs thats not pathetic just honest. I do feel bad for the courier but at the end of the day he should of read the address properly (i also stated do NOT leave in a 'secure location' and if Next had done their job properly and rung me back and been good at customer service i would of been honest with them and say we have them now but im not wasting another couple of quid ringing them back again! |
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MrsDebs
Age : 43 Join date : 2010-08-18 Location : Stockport Posts : 2645
About Me! My Name: Debs Status: Mummy Number of Children: 2
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 10:13 pm | |
| Having thought about it again hun - nah don't tell them. The delivery man is obviously a div! and he needs telling so he doesnt stuff up some other poor mummy's mothers day/birthday. If he gets the sack you will be doing him a favour freeing him from the scumbag employers that are next (can I get done for libel for posting my opinion on here? ) xx |
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Laura
Age : 44 Join date : 2010-08-16 Location : Northampton Posts : 6084
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 10:56 pm | |
| Too right Terri, dont tell them!!! Stupid morons! x |
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GuestGuest
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 11:18 pm | |
| Oh jeez it gets worse, mil just txt she just had a delivery of garden stuff and the courier asked if she got her parcel the other day as he had left it at the wrong house, apologised and said he had used his map this time! Now what do i so lol!? |
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olliesmammy
Age : 34 Join date : 2010-09-13 Location : Wales Posts : 4970
| Subject: Re: Grrr!! *Updated again lol!* Mon Apr 04, 2011 11:21 pm | |
| I still wouldn't tell them, the point still stands she didn't get her mothers day flowers on mothers day. If they ask tell them if not leave it |
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| Subject: Re: Grrr!! *Updated again lol!* | |
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| Grrr!! *Updated again lol!* | |
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