Our boiler broke on Monday and Tuesday morning the bloke came to have a look and promised he would be back Wednesday afternoon to fix it as he had to order a gas valve.
Well he didn't turn up Wednesday, promised he would do it yesterday and didn't turn up again.
Promised he would come this morning and he is off sick
They now have to send someone over to the blokes house to pick up the part and they are 'supposed' to be coming this afternoon.
Its a 2-3 hour job and Flick has been up my stepmums since tuesday because the house is too cold
They did tell our landlord that we would have to wait until Monday but she demanded they come today and damn right they should! Our landlord pays enough bloody insurance and they know we have a baby!

Update: Insurance company have sent a nother contractor from a different company. He went to the bloke who came Tuesday for the part and he hadn't even ordered it!
So the new bloke has picked up the part in Cwmbran
( not far from me ) and is on his way to fix the boiler
Have got to get the name of the original company as Landlord wants it as he lost a lot of money on that company this week